FAQs
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How long is the shipping process?
All orders are processed and shipped within 2-3 business days of purchase. Delays may occur due to restrictions related to the COVID health pandemic. Once your order is shipped, a tracking number will be emailed to you. Please allow 2 - 3 business days for your tracking information to update after you receive your shipping confirmation.
If you do not receive a shipping confirmation email (be sure to check your spam and junk mail), please email info@thegirleebox.com for a shipping update.
Shipping times may be delayed during restocks, new releases, sales and special promotions.
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What happens if I need to change my address?
If you need to change your mailing address after you have placed an order please email info@thegirleebox.com immediately, if possible. All emails will receive a response within 1-2 business days. Email responses may get delayed during high volume times.
NOTE: Please be aware there is a possibility that an order may get shipped in less than 24 hours.
- Can I cancel or exchange my order?
At this time, we are unable to cancel any orders or make any exchanges.
- What happens if an order is returned?
If an order is returned, the customer will be refunded not including shipping. The shipping amount will not be refunded.
- How long does my hair has to be before sugaring?
The general guideline for sugaring suggests that your hair should be at least 1/4"-1/2" or at least the size of a rice grain.
- Can I use The Girlee Box hair removal products if I have sensitive skin?
If you have no harmful or allergic reaction when testing The Girlee Box products, it is safe for your use. We do recommend patch testing before use.
All Sales Are Final